This was the worst experience I've ever had while trying to purchase something online or over the phone. I purchased a ring from them with engraving, it's come and is horrid, i ve ask to send it back as its not as discribed, but they refuse, can i stop the rest of the payments, I cant get a hold of anyone about my item i bought 10 days ago. I bought a Christmas Village collection from BradfordExchange.com for my wife as a Christmas present. 8061 SW 158th Ave. Miami, FL 33193. Paid with a debit card which was used on 2/28 to deduct the total amount due. However, when I received my Visa bill, there was a $14.95 Rewards fee charge on it. Well, I just received my third coin for this month. However, when I checked my Bradford Exchange account, I noticed that my shipping date had been pushed back to 1/15/2023! I dont know what more info you need you have acct number the item number and that the braclet tarnishedAnd I WILL NOT BUY ANY JEWERY FROM YOU THIS BRACLET COST 100.00, I just wanted to let you know about this product not worth the 100.00 that I paid. Check out what 98,787 people have written so far, and share your own experience. 2.7 1,607 reviews Are you this business? Plus customer service is no longer returning my emails. Each month a coin would come. BradfordExchange ranks 78th among Personalized Jewelry sites. Finally, I called again and asked to speak to a supervisor. I ordered a product and paid substantially more money to have product delivered in two days and am not receiving in two days as promised! Our friendly Call Centre Team is fully resourced and ready to help you, but as you can appreciate, we're experiencing longer-than-normal turnaround times in answering your questions via phone and email. Order # [protected] Which has been sent since the 3rd of December 2022 with Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Bradford Exchange should take AMEX as well as Apple Pay as forms of payment. Bradford Exchange Reviews - Legit? Read Customer Reviews - Reviewopedia I saw an ad that you could get a free silver coin and then I saw that you could buy a set for 79.00 dollars and I ordered it. I call them and they tell me basically I can reorder but they won't do anything about it switching my address. The user advises others to be wary of the company's lack of online presence and to consider alternative options. City name was misspelled (yet the mailing label on the shipping box was correct). I immediately contacted Bradford My granddaughter lives in Alaska and I live in Tennessee. Seeing this at triple the cost infuriated me. American silver eagle struck thru reverse error. I rate the Bradford Exchange a0 I have had nothing but problems ever Since November and it's still going on from the very first item I ordered was messed up I spent $128.00 I had ordered my grand children bolo bracelets they sent the wrong stuff I was guaranteed my grandbabies would have gotten their bracelets by Christmas they got them at the end of January my second order I spent $419.00 I mailed the check on 8 January still haven't got my three items my husband ordered me the mocha diamond ring when she looked beautiful online but once I got it it looks so cheap the stone was terrible it fell out maybe two weeks later the lady wanted to know If I wanted to order the same ring that was $211.67 no I didn't want to it was cheap looking and for the stone to fall out that quick it was a cheap ring so I ordered the hidden message ring I took the $211.67 and put it towards the hidden message ring. Company NMLS Consumer Access #2110672 MORTGAGE BROKER ONLY, NOT A MORTGAGE LENDER OR MORTGAGE CORRESPONDENT LENDER. Placed a $366 order, 5 automatic monthly payment withdrawals - Bradford took the 1st month payment at order placement and it came thru that very day. They have the lowest check prices and I love them and I love their collectibles and all items and their wonderful, exceptional, out of the world customer service. Then they will keep your money and not send you the item!!! I called their number and gave up after spending an hour trying to get through and sitting on hold with no response. Cudo's Bradford Exchange. I bought a beautiful item. Overall, BradfordExchange.com has a poor reputation among consumers and should be approached with caution. I ordered an item and it shows that it has been shipped, but it never arrived. I've been working in sales for twelve years, and this is by far the worst experience I've ever had trying to spend my hard-earned money. I bought 1 item from the bradford for a Christmas gift, 2 months later they started charging my account $97.88 every 17 days. They did reimburse me the one-time withdrawal fee. First, the amount I agreed to pay when I entered my credit card number changed AFTER I submitted my order. (Optional) What's your email? I recently ordered a necklace from BradfordExchange.com that had the names of my grandchildren on it along with their birthstones. I then received another coin two weeks later, again charging me another $99.99. It is frustrating to think that I may have to tell my grandson that the collection he asked me to buy will likely never be complete. We found clear and detailed contact information for The Bradford Exchange. When you send it back they will claim you did not and will not send you a replacement item, but they will lie to you and tell you they did but they did not right elisa? Your customer service staff is amazing and goes beyond the call of duty and the product just speaks for itself! Their customer service is terrible, and they seem to be more interested in scamming people than providing quality products and services. I need help as either want item or refund, Sometime ago I ordered one coin and received it not knowing I was ordering a hole set. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. My name is Linda Baumann 22 Canara St Benowa Qld ph [protected] Email address The person who answered the phone laughed at me, even though I clearly heard him laughing with someone else. I paid them all. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I have had lots of compliments on my jewelry. I wish to order item 121767001,moon and back glitter glove, but mast have it before 21 to have for local engraving. Overall, my experience with BradfordExchange.com was horrible. Complaints Contacts The Bradford Exchange complaints 90 Search Filter by Sort by: Newest Most helpful Most popular Oldest B bamboosled of Essex, US Jul 07, 2022 10:22 pm EDT Verified customer 4 Seasons Bracelets I ordered them for my granddaughter. Please send me a refund & my cancelled check. If you're thinking about ordering from BradfordExchange.com, my advice is to stay away. i have the shipping for 6 business days but i don't know if since it's a personalized ring it would take longer than 6 days or not. Thank you. What's up? They said I signed up for rewards when I ordered checks. So, I decided to re-order my items on 12/8, and the charges pend immediately. I ordered it the 1st week of February and got it 2 weeks later broken. This will surely increase the credibility of your complaint. Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by phone at 866-907-3607 or by submitting them directly to their website through their Contact Us link. Now they are trying to charge me for a piece I have returned. She solved my problem on the first try. Information provided by various external sources. 6 reviews US An hour ago Verified BRADFORD EXCHANGE ROCKS! Click here to get notifications about new complaints of BradfordExchange. I spoke with somebody on the phone stating that they would credit the charges back to my account. Then on January 21, 2022, Bradford sent me a Past Due notice for $50.27, while on January 25, 2022, Bradford refunded me $50.27. Really? For what? They have failed to honor their published words and have made it difficult for customers to get help outside of customer service. I was not able to do that so that prompted my call to customer service to correct the order. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Bradford Exchange Checks Reviews | 99 Reviews of Bradfordexchangechecks.com | ResellerRatings All Categories All Ratings Sort by Relevance Write a Review Customer Reviews | Filter Reviews Shipping Product Payment Technical Customer Service Service kellypape 1/5 2023-07-03 Worst customer service "I received my order a year ago. For two weeks, the tracking number they provided was invalid, which made me feel uneasy about their abilities. They leave no phone number from which to be reached; so, I sent them an email response to the email address they gave me on the late payment letter. I am out of $75 and will never order from this place again. Now I have a text message from ARMA finances chasing me for $253. Additionally, some customers have reported unauthorized charges on their credit cards after making purchases on the website. I have been an amazing customer over the years and often recommend your products but I dont feel like that now. I am going to the bank to file a report. The item finally arrived three days after their promised overnight delivery date. I will keep an eye out for available products in the future. My dad resent the extra clock back to them, but I still did not receive a refund. They do not deserve even one star. I hope this one actually arrives. My next delivery date was Aug 18 so imagine my delight when my order was received July 18. Dear Sir, Its a small amount so it isnt very noticeable. I got an e-mail saying it was on back-order & they would let me know when it was ready to ship. I love their jewelries, watches, coins, apparel. To find the answers to the most common questions, click here for the Help Section so you can get your answer in minutes. I am writing this review to share my experience with The Bradford Exchange and to warn others about the issues I have encountered. Especially for check ordering. The Bradford Exchange - Complaints Board how can i be sure i can order from here? In conclusion, I do not recommend buying from The Bradford Exchange. Orders are always delivered before the date is due. My granddaughters info needs to be taken off of your billing record and by all means, do not let this bill affect her credit. Don't get tangled up with this business See the reviews. In August 2022, I received another collection notice from a different agency, Radius Gloval Solutions, LLC. So that means they new it was broken and they sent it anyways. I cancelled her account but started getting more bills for items shipped. both totally amazing! Whether you are looking for meaningful gifts or a special something just for you, we hope you will be surprised and delighted with what you discover. I just purchased another similar item from you earlier this week. They will scam you out of time and money. She spent $11.45 to mail it back to Bradford Exchange on February 4th after calling Bradford Exchange and explaining the situation to a Customer Service Representative. Just saying they may have some good reviews but be sure to look at bad ones before you make a purchase with this company. I really wish I had read the reviews about Bradford Checks before I ordered my checks. "Sreege" told me to shred the check and that she would send the coin in my name to my mother's address since her account was closed. I just felt really angry as I had made the effort to check up on this fact and was given the wrong info and no acceptance of the responsibility from the Company. She was to take me off the mailing list clear me of any charges. very easy to access. Hello, I'm sorry to hear your order did not arrive in time! (Calls to 0333 numbers are chargeable at local rates from both UK landline and mobile phones but they are also included in most network providers' "free minutes" packages) To contact Customer Service for any other reason, please use the Contact Us form above. Their website ad is very misleading. I phoned to order another item instead of refund. I was unable to give it to my wife because it was broken, customer service said they will send a new one, her Birthday was March 8th and now it's March 11 and still no tracking or new box. I never received a new one, tracking number or anything and now customer service wont return my emails. BradfordExchange.com has received numerous complaints from consumers regarding their products and services. She told me that the coin was there and had not been sent because I never sent payment. There WILL be more purchases. I knew this was another lie. All I wanted was my money back, which they had tied up for over a month and had cost me two overdraft fees totaling $70. When I called and spoke with someone about the invalid number, they told me that they couldn't do anything about it. Hello Catherine, I am very sorry to learn of your experience! I just want my money returned to me. I called back to inquire about this and was told that the previous agent I spoke with had not processed my payment. If it does, I'll update my review. The coin I purchased should be worth $30-$40', however the coin sent is worth about $3. Or call us on: 0333 003 1532. SAFETY NOTICE: Complaints Board has determined that The Bradford Exchange has a very good credibility, and is mostly trustworthy with minor reservations, with a legitimacy rating that is more or less around 68%. So, be careful and make sure to double-check everything before placing your order. She also said that she had cleared the invoice sent in my name, and I would not receive any further invoices. Do not deal with this company! It has NOT shipped. On June 17, 2022, I sent all evidence to Universal Fidelity LP, a national collection agency. I'm never using Bradford Exchange again after this debacle. On November 22, 2021, I paid Bradford $50.27. I'm a customer for life.Carl AlexanderLexington, TN, Time efficient I did join reward program so 10.00 should be removed from my total before shipment or first payment doing business with you guys for years have always had a good experience thank you so much excited about this purchase for my wife. Date of experience: December 07, 2022 To make matters worse, I received an email from customer service stating that I had enrolled in a monthly subscription plan for each item I ordered, which would cost me $200 per month! The Bradford Exchange: Reviews, Complaints, Customer Claims They constantly promised me that I would indeed receive these items, but after I received AND paid for 8 shipments with still missing items, I wrote a review. Oh no, according to them, they converted my authorized payment into monthly installments of $46.99 without my consent or approval. Had this been the collection advertised rather than the cheap shot a price gouging us seniors I wouldve bought one collection for all nine (9) of my grandchildren. The Bradford Exchange, like a lot of online retailers, is experiencing a high volume of orders and as a result, some shipping delays. I have alerted my financial institution and stopped all further charges. I will never order from them again. I'm giving BradfordExchange a one-star rating because I'm extremely disappointed with their service. On February 6th, I received two letters stating that there was a discrepancy in their records and that I needed to sign and return them. It seems evident that Bradfords finance department does not work well with their shipping department because it appears they do not know what is going out or coming in the company. Do business with Vista Print instead of this scam of a company. Avril smith. What I finally received for a total of $65 per issue is a scratched up 1976 heavily circulated, ungraded by any known companies coin, containing zero silver They choose to send a non silver coin for a U.S. silver collection? Anyone can write a Trustpilot review. They have lost any future business from me if they dont remedy this to my liking. ATTENTION : Managing Director, Bradford Exchange I began a long saga of emails with customer service, and they provided me with one excuse after another. Final update. They will enroll you in a $14.95 rewards program without your knowledge or consent. They just want your money. I have accepted the fact that I am not going to get what I paid for. This is the worst company I've delt with! have bought many items from the Bradford Exchange and have never been disappointed in any of them. On March 3rd, I received a postcard asking me to call them to discuss my account. To top it off, they take their money right out of your checking account, so you have no recourse, other than letting other people know. Just beautiful items. End my contact with these people and I dont want them to touch my account. It seems that the company is more interested in hooking customers into a collection purchase and then leaving them waiting while they focus on new customers. The Bradford Exchange Reviews | Read Customer Service Reviews of www The website belonging to The Bradford Exchange has a low number of visitors, which could be a red flag for users. They told me to wait another six days before they would ship a replacement, even though I paid for expedited shipping and the money was already taken out of my account. I can hope. SAFETY NOTICE: Complaints Board has determined that BradfordExchange has a very good credibility, and is mostly trustworthy with minor reservations, with a legitimacy rating that is more or less around 68%. Eventually, I was transferred to a supervisor named Louis, who was very helpful. Hold true to your word. Contact Us | Customer Support | The Bradford Exchange Box. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. I cannot stress enough how good they are at taking money and how bad they are at servicing the customer after the fact. They refuse to comply, while they turn over unpaid amounts to collection agencies, and send late notices, they greedily accept more orders from that person. High quality products as this is the 4th different product I've ordered. I was also notified that order qualified for free shipping. Do not offer payment plan and then charge the full amount at once. Karma will get them, as many people as there screwing over, it's only a matter of time before the word gets out to enough people to make a difference. I have had lots of compliments on my jewelry. I actually caught them lying:) Item was broken during packing and they shipped it any ways! However when you read on the invoice sent to me, yes Im paraphrasing No further action required at this time Yad think (well I did) all's done. tracking number 92612902711389553085953364 If you order from them, just be very aware that what you see pictured may very well NOT be what you receive! However, I explained that when I initially ordered the items, there were pending charges on my account, but now they were gone. I requested one coin per month they send me three. I called them And after a 6 minute wait someone said they would enter into the computer my request. Do you agree with Bradford Exchange's 4-star rating? First, Bradford does not inform their clients when they order one item from them, Bradford enrolls the client in a program that continuously sends various items, whether you want them or not. It was a frustrating and disappointing experience dealing with BradfordExchange. They did not help at all. Prom season is here, and you deserve to look and feel amazing for your big party! Spend your money elsewhere and save yourself the headache of dealing with their horrible customer service. The detail on each item is remarkable and the colors are so lovely. The guy resubmitted my order and tried to get as close as possible to the amount I initially agreed to pay (fortunately I had a screenshot to prove what I'd agreed to pay! Today, my dad called them and spoke to a supervisor who claimed that they had mailed out a check to me, even though they were supposed to put it back on my debit card. Scambook's investigation team reached out to this company a total of 2 times, Scambook Investigators last contacted them on Nov 27, 2012. You're not getting anything except these stupid coins back when you get around to sending me a returns address. I was getting upset that my order was not going to arrive on time. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness. Ripoff Report | Bradford Exchange Review - Niles, Illinois Not at all acceptable.now collections is harassing me via text. My wife's birthday was in two days. This means that it will be two or three weeks past Mother's Day by the time I receive it. Every time I receive an advertisement from them, I throw it in the trash unopened. Called the comp. I will also be warning others not to do business with them. I was worried and contacted customer service. After talking to the supervisor on the 30th and being guaranteed that my item would be delivered overnight yesterday, it still hasn't arrived. And I expect Punitive damages. I recently had an experience with BradfordExchange (bradfordexchange.com) that left me extremely disappointed. Save yourself the frustration and disappointment and look elsewhere for your collectible needs. A would be so ashamed if I worked here I wouldn't be able to face people. Second, after the client receives the unordered item, Bradfords return system charges the client more than keeping and paying for the unordered/unwanted item. This happened to me as well. And now the eagle doesn't come out of the door when it chimes. Does anyone know about how long it takes to get a personalized ring from bradfordexchange? I was angry and immediately cancelled it through my card company. Submit a complaint and get your issue resolved. As far as I know, I only got the one piece locked down. Please inform me about the fate of my two orders: Hold true to your word. Reply More The Bradford Exchange reviews & complaints The Bradford Exchange - Coins 3 The Bradford Exchange - misrepresented goods 12 The Bradford Exchange - junk jewelry - not like the picture 2 The Bradford Exchange - many notices after payment 3 The Bradford Exchange - poor quality and poor customer service 3 Do yourself a favor and just go to a good ole flea market, same stuff drastically cheaper at flea markets. My order disappeared before I cud review it. If it's CHINA, they should sell quickly! Don Muffley, Hello my name is Avril smith I am emailing on behave off my terminally Ill mother, she orderd some personally gifts for me and my nieces, its been 9 weeks, she hasnt received them, and iv sent emails to bradford exchange uk, No one has got back to me and no one has got back to my mum, iv messaged the Facebook messenger and no one has got back to me there, so iv called the number on the website today [protected] thats the number I rang, the option of me tracking my mums parcel, and it just said goodbye, so I pressed option 4 Which is to make a payment and a women answered said she couldnt help me and shes put me through, she put me through the phone went down, so I rang back the same women answerd again and said Im look at the team now they should be answering, so she put me through again another girl answerd the phone and she was very abrupt said shed put me through to someone else it went through the phone went down, my mum spent 400 English pounds on them gifts and no one is letting us know if there going to be deliverd or what, at this moment in time I think we have been scammed. When I called they said I chose free shipping which automatically signs you up for rewards program. Service 175 I finally was connected with an agent who understood the problem but said she would be able to correct the size issue but would have to transfer me to another department to deal with the free delivery issue. however, almost every single review on this website are negative. Read full review of The Bradford Exchange. ACCOUNT # [protected] I called the company but was told new item was shipped and I needed to pay. In addition, I have never received a product that was not in great excellent condition. Promotional price is good but they automatically sign you up for a subscription where the price is increased 5-fold for same product. I will never shop from them again. The free shipping rebate / rewards program turned out to be a cumbersome plan which requires rebate forms to be submitted and then after several weeks of processing you get spendable credits, not an actual shipping refund. Nevertheless I decided to purchase the coin as a gift for a friend. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. On 3/8, 4/5. Find out how we combat fake reviews. It wasn't cheap - $260.00 I was not pleased and will not buy from them again. Bradfordexchange.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. If I had found these reviews before I placed said order I never would have ordered. I ordered a $75 jewelry box for my wife's birthday. If I could give The Bradford Exchange a -0 I would, my husband ordered something for me one time and now he has been getting a recurring charge a month on his debit card for 14.95 for their REWARDS PROGRAM which he did not sign up for, plus their merchandise is low quality for what they charge, he had to call the bank and cancel his current debit card and have them issue a new one. Internet & Web L359 0. I feel like they just put that in the system after they told me they could not cancel it due to it having already shipped. You can request through their email, but they will never action it. Bradford Exchange Reviews - Read 122 Genuine Customer Reviews | www It seems that the company is working hard to keep executive-level contact information hidden from customers. To learn more about reviews and trust on sitejabber.com, visit our. Unreliable and Dishonest: My Experience with BradfordExchange, Poor Customer Service and Misleading Rewards Program at BradfordExchange.com, Terrible Customer Service and Billing Issues at BradfordExchange.com, Buyer Beware: Incomplete Shipments and False Advertising from BradfordExchange, Bradford Checks: A Nightmare Experience from Start to Finish, Buyer Beware: Terrible Customer Service from Bradford Exchange's Christmas Village Collection, Warning: The Bradford Exchange Failed to Deliver on Promises and Customer Service is Unhelpful, BradfordExchange Review: Poor Service, Delayed Delivery, and Unhelpful Customer Support, Terrible Customer Service and Late Delivery for Mother's Day Order on BradfordExchange.com, Terrible Customer Service and Scamming Practices: My Experience with BradfordExchange.
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